Every ROOSNE order is carefully prepared and shipped from our warehouse in Lithuania within 1–3 business days.
Estimated delivery times are:
- Europe: 4–10 business days
- USA & Canada: 7–15 business days
- Rest of the World: 10–20 business days
As soon as your order is on its way, we'll send you a confirmation email with tracking information.
Our IQOS cases are crafted from carefully selected, high-quality materials that combine durability with a refined look.
Designed for everyday use, they provide a secure fit while helping protect your device from scratches, scuffs and daily wear without adding unnecessary bulk.
We aim to prepare and dispatch all orders within 1–3 business days.
You'll receive a shipping confirmation email with tracking details once your package leaves our warehouse.
If you're not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
Returned products must be unused and in their original condition. For complete details, please refer to our Returns Policy.
Yes, as long as your order hasn't been packed for shipment.
If you need to make any changes or cancel your order, please contact us as soon as possible and we'll do our best to help.
Mistakes happen.
Get in touch with our support team immediately after placing your order. If your order hasn't been dispatched yet, we'll gladly update it for you.
Yes.
ROOSNE products are carefully selected and shipped directly from our warehouse in Kaunas, Lithuania. Every order is inspected and packed before being sent to our customers.
Our cases are designed to protect your IQOS device against everyday scratches, bumps and minor impacts while maintaining a slim and elegant appearance.
Although no case can completely prevent damage in every situation, ROOSNE cases provide reliable protection for everyday use.
Yes.
Our cases are precisely designed to allow easy access to the charging port, buttons and all essential functions without removing the case.
We take pride in the quality of every ROOSNE product.
If your order arrives damaged or you experience a manufacturing defect, please contact our support team. Every case is reviewed individually, and we'll always work to provide the best possible solution.
